escalation (operational)
termops culture
Handing a problem to someone with more authority, more knowledge, or the ownership needed to act on it.
The useful question is not whether you could solve it but whether you are the fastest path to it being solved. Escalating late is the failure of the competent, and it persists because escalation is treated as a confession - which is a cultural problem no advice to individuals will fix.
Also known as: ticket escalation, escalate