ITIL
acronymIT support
The IT service management framework: a shared vocabulary and practice set for incidents, problems, changes, and service delivery.
Born from UK government practice in the 1980s; today it is the lingua franca of service desks.
IT support
The IT service management framework: a shared vocabulary and practice set for incidents, problems, changes, and service delivery.
Born from UK government practice in the 1980s; today it is the lingua franca of service desks.