swivel-chair integration
jargonops cultureIT support
Integrating two systems with a human who swivels between screens, reading from one and retyping into the other.
The oldest middleware in the world, and still everywhere: ticket data copied into the change system, alarms retyped into spreadsheets. Every swivel is latency, toil, and a transcription error waiting to happen - which is why 'swivel-chair integration' is usually said while writing the automation ticket.
Also known as: swivel chair