postmortem

term

ops culture

A written account, after an incident is resolved, of what happened and what should change.

The useful ones are blameless by construction: they describe what the system allowed rather than who did it, because a review that stops at human error stops people telling you about mistakes. A postmortem that produces no change to a system, a process or a piece of documentation was a meeting.

Also known as: post-mortem, blameless postmortem

All glossary entries