SLA
acronymService Level Agreement: the contract's measurable promises - availability, repair time, throughput - and the penalties when they slip.
99.9% allows 8.8 hours down a year; every nine multiplies the price.
Service Level Agreement: the contract's measurable promises - availability, repair time, throughput - and the penalties when they slip.
99.9% allows 8.8 hours down a year; every nine multiplies the price.