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ScanSource

Distributed products that were on their way to becoming commodities, and tried to arrive first.

Mike Baur and Steve Owings founded ScanSource in Greenville, South Carolina in December 1992, to distribute barcode and point-of-sale equipment. Most accounts name the two of them; one describes six founders with Baur as the architect, and both are recorded here. It listed in 1994, raising $5.5M.

**The founding thesis is the part worth keeping, because it is a real strategy rather than a description.** Baur's stated aim was to be a distributor of *transitional* products, and he named the two transitions he was hunting: proprietary moving to open, and high-cost moving to low-cost. The idea was to find products heading for commodity status and get there early - while a specialist channel still needed explaining to, and before the broadline distributors arrived to sell them on price.

**And the arbitrage underneath it is the clearest illustration of what a distributor sells.** The number of barcode-focused resellers was in the hundreds. The number of computer-focused resellers was in the hundreds of thousands. What ScanSource offered the barcode manufacturers was not warehousing; it was access to a channel three orders of magnitude larger than the one they already knew about. That is the distributor's product, stated as plainly as it ever gets.

The channel-only policy followed from the same logic: no direct sales to end customers, ever. A distributor that sells directly is competing with the resellers it depends on, and resellers can count. Holding that line is what makes the rest of the arrangement work.

The portfolio widened the way these businesses do - Catalyst Telecom for business telephony, later communications, physical security, and eventually cloud and payments through acquisitions including Imago, POS Portal and intY. It is a Fortune 1000 company today, around $3B, with roughly 2,100 staff **in North America and Brazil** - Brazil being unusual enough in a US distributor's footprint to be worth noticing.

**Set beside Westcon-Comstor, the two make a useful pair.** Both are specialist distributors rather than broadline ones, and both grew by being the people who could explain a category. But they specialised in different directions: Westcon went deep on networking and security, Comstor specifically on Cisco, while ScanSource went deep on the things that read and print - scanners, terminals, printers - and then followed its resellers outward into telephony and security. Neither tried to carry everything, which is precisely what distinguishes them from Ingram Micro and Tech Data, the broadline houses whose arrival in a category is the signal that it has finished transitioning.

Sources