support tiers (L1/L2/L3)
termIT support
The layered support model: L1 handles volume with scripts and known fixes, L2 brings expertise, L3 is the people who built or own the thing.
Each tier exists to protect the next one's time.
IT support
The layered support model: L1 handles volume with scripts and known fixes, L2 brings expertise, L3 is the people who built or own the thing.
Each tier exists to protect the next one's time.