ticket ping-pong
jargonA ticket bounced between teams, each reassigning it as not-mine - the organizational failure mode where routing replaces resolving.
The cure is ownership: whoever holds it, drives it, even across team lines.
A ticket bounced between teams, each reassigning it as not-mine - the organizational failure mode where routing replaces resolving.
The cure is ownership: whoever holds it, drives it, even across team lines.